Support
Help with Sonare.
Listening, playback, Premium access and store-managed subscriptions.
Listening
Audio output, headphones, playback and comfortable listening.
Premium
Locked sessions, purchase recognition and Restore Purchases.
Billing
Subscription management through Apple or Google Play.
Common Questions
Start here.
Premium is active, but sessions still appear locked.
Open Sonare and use Restore Purchases. Make sure the device is signed in to the same Apple ID or Google account used for the subscription.
If Premium still is not recognized, close and reopen Sonare and run Restore Purchases again.
What does Restore Purchases do?
Restore Purchases asks the device's app-store billing system to confirm an existing Sonare Premium entitlement.
It does not create a new subscription or charge you again.
How do I manage or cancel my subscription?
Sonare subscriptions are managed by the store through which they were purchased.
On Apple devices, use your Apple account subscription settings. On Android, open Google Play and go to Payments & subscriptions → Subscriptions.
Deleting Sonare does not cancel a store subscription.
A session is not playing.
Confirm device volume and the active audio output. If Bluetooth is connected, make sure sound is routed to the intended device.
Close and reopen Sonare, then try the session again.
If the issue affects Premium content, confirm Premium access first.
Are headphones required?
Headphones are not required for every session, but stereo headphones best preserve intentional left/right spatial relationships when a session uses them.
What listening level should I use?
Use a comfortable listening level. High volume is not required.
Stop listening if the experience becomes uncomfortable.
I changed devices. How do I recover Premium?
Install Sonare while signed in to the same app-store account used for the purchase, then use Restore Purchases.
I have a billing or refund question.
Apple and Google Play process app-store billing transactions.
For a charge, refund or store-account issue, use the support process provided by the store that processed the transaction.
Contact
Sonare Support & Business Inquiries.
Current App
Keep Sonare updated.
Before troubleshooting a persistent issue, confirm that the latest available version of Sonare is installed.
Available for iPhone, iPad, and Android.