Sonare Support
Support for Intentional Listening.
Answers for sessions, audio playback, offline access, subscriptions, privacy, and safe listening.
Getting Started
Choose. Configure. Enter.
Choose a Field
Select a session based on the listening environment you want to create.
Set Your Mode
Choose Focus or Deep Rest to shape the session experience.
Set Your Time
Available session lengths include 5, 15, 30, and 60 minutes.
Using Sonare
Sessions and Playback.
What is Sonare?
Sonare is a frequency-based listening application built around structured sessions for focus, reset, meditation, and deep rest. It is not a playlist or a market-prediction product.
Do I need headphones?
Headphones can provide a more immersive stereo listening environment, but they are not required. Compatible speakers may also be used. Keep playback at a comfortable volume.
Can sessions play offline?
Yes. After the required session assets have downloaded to your device, supported sessions can play without an active internet connection. Keep enough free device storage for downloaded audio and visual assets.
Why does the first session take time to become available?
Sonare uses high-quality audio and visual assets. Initial availability can depend on network speed, device storage, and whether the selected session has finished downloading.
What should I try if I cannot hear audio?
Confirm the device volume, silent mode, Bluetooth output, and connected headphones or speakers. Close and reopen Sonare, then try the session again. If the issue continues, restart the device and contact support with the device model, operating-system version, and session name.
Access and Billing
Subscriptions and Purchases.
What is included with Free and Premium access?
Sonare is free to download. Selected sessions or trial access may be available without an immediate charge. Premium expands the session catalog, listening durations, and visual environments. Current eligibility, price, renewal period, and trial terms are displayed in the app and in the applicable store before purchase.
How do I manage or cancel on Apple devices?
Apple processes App Store subscriptions. Manage or cancel through your Apple Account subscription settings. Deleting Sonare does not automatically cancel a subscription.
How do I manage or cancel on Android?
Google processes Google Play subscriptions. Manage or cancel through Google Play using the same Google Account used for purchase. Deleting Sonare does not automatically cancel a subscription.
How do I restore Premium access?
Make sure the device is signed into the same Apple Account or Google Account used for the original purchase. Use the restore-purchase option available in Sonare. If access does not return, contact support and do not send payment-card information.
Who handles refunds?
Purchases are processed by Apple or Google, and refund eligibility is governed by the applicable store. Sonare Operations LLC does not receive or store your full payment-card details.
Privacy and Safety
Listen with Awareness.
Use a comfortable listening volume. Do not use Sonare while driving, operating machinery, or in any situation where reduced awareness of your surroundings could create risk.
Sonare does not require an account and the current release does not directly collect personal user data. Review the Privacy Policy for current details.
Listening, Not Treatment
Sonare is not a medical device, medical treatment, or substitute for professional medical care. Stop listening if you experience discomfort.
Still Need Help?
Contact Sonare Support.
Include your device model, operating-system version, session name, and a short description of the issue. Never send passwords or complete payment-card information.